Valens Health

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of

www.valenshealth.co.uk (the "Site"). This Site is owned and operated by Valens Health. This Site

is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and

agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Valens Health and the Site's

creators. This includes, but is not limited to images, text, logos, documents, downloadable files and

anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over

18 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and

not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent;

- Post any material that may be deemed inappropriate or offensive;

- Aged under 18; or

- Misrepresentation of Medical History.

If we believe you are using our Site illegally or in a manner that violates these Terms and

Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also

reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

- Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

We are under a legal duty to supply goods that match the description of the good(s) you order on

our Site.

The following services are available on our Site:

- Healthcare Services - Specifically Consultations for the Male Andropause.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you

access it. All information, descriptions, or images that we provide about our services are as accurate

as possible. However, we are not legally bound by such information, descriptions, or images as we

cannot guarantee the accuracy of all services we provide. You agree to purchase services from our

Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we

cancel your order and have already processed your payment, we will give you a refund equal to the

amount you paid. You agree that it is your responsibility to monitor your payment instrument to

verify receipt of any refund.

Free Trial

We offer the following free trial of our services: Free First Consultation with one of our Doctors for

up to 30 minutes.

At the end of your free trial, the following will occur: Client can choose to proceed to have full

access to our andropause services.

Payments

We accept the following payment methods on our Site:

- Credit Card; and

- Debit.

When you provide us with your payment information, you authorise our use of and access to the

payment instrument you have chosen to use. By providing us with your payment information, you

authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the

right to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to

cancel your contract to purchase services from us within 14 days without giving notice. The

cancellation period:

- Will end 14 days from the date of purchase when you purchased a service.

To exercise your right to cancel you must inform us of your decision to cancel within the

cancellation period. To cancel, contact us by email at info@valenshealth.co.uk or by post at The

Old Stables, Edenhall, Penrith, CA11 8ST. You may use a copy of the Cancellation Form, found at

the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

- Goods or services, other than the supply of water, gas, electricity, or district heating, where

the price depends upon fluctuations in the financial market that we cannot control and that

may occur during the cancellation period;

- Services that the customer has requested for the purpose of carrying out urgent repairs or

maintenance;

- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and

- Accommodation, transport of goods, vehicle rental services, catering, or services related to

leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you requested the performance of services begin during the cancellation period, you are required

to pay us an amount which is in proportion to what has been performed until you have

communicated to us your decision to cancel this contract. We will reimburse to you any amount you

have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial

purchase unless you have expressly agreed otherwise. You will not incur any fees because of the

reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may

have.

Refunds

Refunds for Services

We provide refunds for services sold on our Site as follows:

- No refund will be offered if the client has a free consultation and agrees to go ahead with our

annual package after the customers' statutory right to cancel their order within 14 days of the

time of purchase and receive a refund for any services that have not yet been completed.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer

protection legislation in your jurisdiction applies and cannot be excluded, these Terms and

Conditions will not limit your legal rights and remedies under that legislation. These Terms and

Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict

between these Terms and Conditions and that legislation, the mandatory provisions of the

legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not

responsible for the content, policies, or practices of any third party website or service linked to on

our Site. It is your responsibility to read the terms and conditions and privacy policies of these third

party websites before using these sites.

Limitation of Liability

Valens Health and our directors, officers, agents, employees, subsidiaries, and affiliates will not be

liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from

your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Valens Health

and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,

losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or

your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be

inconsistent or invalid under applicable laws, those provisions will be deemed void and will be

removed from these Terms and Conditions. All other provisions will not be affected by the removal

and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance

with the law and to reflect any changes to the way we operate our Site and the way we expect users

to behave on our Site. We will notify users by email of changes to these Terms and Conditions or

post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

______________________________________

info@valenshealth.co.uk

The Old Stables, Edenhall, Penrith, CA11 8ST

You can also contact us through the feedback form available on our Site.

Effective Date: 9th day of April, 2025

Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email or post it back

to us at the address below.

To: www.valenshealth.co.uk

Address: The Old Stables, Edenhall, Penrith, CA11 8ST

Email: info@valenshealth.co.uk

I hereby give notice that I cancel my contract of sale of the following goods or services:

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address:

____________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

______________________________________

Date: ______________________________________

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